I was supposed to receive an Ipod Shuffle through a promotion for signing up for a banking company. Well, after about two months of waiting, I finally called customer service and asked them what was up. Well, after another full month of waiting for a response, I got a call from them.The package was delivered and signed by an "M. Jacky" on December 14. I called customer service to inquire about this. How did this "M. Jacky" receive my shuffle pod? It had to have been sent to the wrong address, how was it sent to the wrong addresss? What are they going to do about this?
Well, they don't know how any of it happened, and they aren't going to do anything about it. So I have no Ipod Shuffle, and I have less minutes on my cell phone, and I have a bank account that I never really needed in the first place. One thing that really bothers me is that customer service could care less about what happened. It's called "service" for a reason. If you can't even do what you're being paid to do, then why should I even bank with you? You need me, I don't need you. I'll just burn that bridge.
When I terminate my relationship with this banking company, I'll have gained nothing but headaches and hassle, and lost a few small things including my trust in people. Especially people who steal other people's Ipod Shuffles. And people who work in customer service... and people who work in mailing services too.
